🛡️ Black Friday 2026: +12 months of warrantyFor e-bike orders placed on deepowereu.com between November 6 and November 30, 2026, the warranty period of each component listed below is extended by 12 months. All other terms, conditions and exclusions of this warranty continue to apply. The order date is decisive.

Warranty & Technical Support

Warranty Approach

  1. We prioritize part replacement over on-site repairs to cut down your waiting period.
  2. Identical warranty benefits apply to orders placed via our official site, approved physical retailers and authorized online partner channels.
  3. Any components qualifying under the warranty terms listed on this page will be serviced free of charge.
  4. Components no longer eligible for warranty coverage can still be repaired or swapped out, with relevant charges applicable. Reach out to support@deepowereuebike.com for pricing information.
  5. Warranty coverage does not extend to secondary costs arising from servicing, including alternate transportation fares, fuel costs or ride-hailing fees.

Our After-Sales Highlights

Spare Parts Availability
We hold a full stock of authentic replacement parts and core components across our European warehouses, to ensure the parts you require are readily accessible.

Fast Local Shipping
Most warranty replacement items and spare parts ship straight from our local warehouses, delivering reliable delivery with minimal lead time.Replacement parts covered under warranty are shipped free of charge.

Responsive Technical Support
Our online Help Center and intelligent support channel are available around the clock to give instant answers. If further help is needed, our technical team can perform remote diagnosis and walk you through troubleshooting step by step.

Flexible Repair Options
Need a repair service? For warranty-eligible repairs, you are free to pick your preferred local repair shop instead of an appointed service point. Just submit your valid receipt or invoice, and we will reimburse qualified repair costs in accordance with our warranty terms.

Lifetime Technical Support

  1. Our technical specialists offer professional guidance and customized solutions to resolve complicated technical problems.
  2. One-on-one assistance: Your dedicated support agent will follow up on all your enquiries, delivering personalised support from start to finish.
  3. This service remains accessible at all times, whether your product is within warranty or not. (Note: Once the warranty expires, you will be responsible for any fees for replacement components.)

What Qualifies for Warranty?

  1. Products purchased from Deepower’s official store or authorized resellers. To qualify for warranty service on a pre-owned product, the customer must provide a valid proof of purchase from an authorized or legitimate source. The warranty period is calculated from the date the product was originally sold by Deepower to the first end consumer and confirmed as received.
  2. Product/component is within the warranty period (see the table below).
  3. Manufacturing flaws and inherent product issues, such as material defects, fall under warranty coverage.
  4. The warranty record is available and matches the corresponding product.

What Does Not Qualify for Warranty?

  • Failures arising from consumables and wear parts, including:
    • Brake pads, plastic fittings, spokes, rims, brake cables and surface scratches.
  • Damaged wiring or accessories with obvious scuffs, cracks or breaks.
  • Malfunctions resulting from improper operation, for example:
    • Failure to follow the user manual for operation, maintenance and adjustment.
    • Unauthorized disassembly, repair or modification of the product.
    • Incorrect use or improper storage conditions.
  • Damage caused by collisions and other accidents.
  • Light surface scratches or minor accessory damage occurring during transit.
  • Repair fees incurred at non-authorized repair centers will not be reimbursed.

Warranty Periods and Conditions for Different Components

Mechanical Components
(Non-electrical and electricity-independent parts)
Components Warranty Period Warranty-Covered
& Non-Covered Situations
(This list is not exhaustive)
Frame 24 months Covered:
  • Natural cracking
  • Open welds / desoldering fractures
  • Fracture
  • Manufacturing defects
Non-covered:
  • Self-modification
  • Collision damage
  • Paint and decals are not included
Structural Components
Handlebar
 24 months Covered:
  • Natural cracking
  • Open welds / desoldering fractures
  • Fracture
  • Manufacturing defects
Non-covered:
  • Self-modification
  • Collision damage
  • Paint and decals are not included
Drivetrain and Wheel Components
Bottom Bracket, Crankset, Hub
 12 months Covered:
  • Natural cracking
  • Open welds / desoldering fractures
  • Fracture
  • Manufacturing defects
Non-covered:
  • Self-modification
  • Collision damage
Fork and Shifting Components
Front Fork, Pedals, Kickstand Bracket, Derailleur, Shifter
 12 months Covered:
  • Natural cracking
  • Open welds / desoldering fractures
  • Fracture
  • Manufacturing defects — free replacement
Non-covered:
  • Self-modification
  • Collision damage
  • Paint and decals are not included
Drivetrain Wear Parts
Freewheel
 6 months Covered:
  • Functional failures — replacement or a free OEM part will be provided
Non-covered:
  • Damage caused by collision
Tires and Saddle
Tires, Saddle
 3 months Covered:
  • Functional failures — replacement or a free OEM part will be provided
  • Saddle: damage caused during shipping, broken seat screws
Non-covered:
  • Tire puncture from sharp objects
  • Damage caused by collision
  • Saddle: man-made scratches, cracking from normal wear
Braking
Disc Brake (excluding brake pads)
 3 months Covered:
  • Functional failures — replacement or a free OEM part will be provided
Non-covered:
  • Self-modification
  • Collision damage
  • Man-made damages

Electrical System
Components Warranty Period Warranty-Covered & Non-Covered Situations
(This list is not exhaustive)
Motor Components
Motor (Hall sensor, Bearing)
 12 months Covered:
  • Phase loss
  • Hall sensor burnout
  • Abnormal bearing noise
Non-covered:
  • Physical damage
  • Water ingress
Battery
Lithium battery
 12 months Covered:
  • If the riding range drops below 50% within 3 months, a video or riding test data may be provided for verification; a new battery will be supplied if it meets the replacement standard
Non-covered:
  • Water ingress
  • Damage caused by collision
  • Damage caused by improper use or handling
  • Failure caused by leaving the battery uncharged for more than one month
Controller
Controller
 12 months Covered:
  • Functional failures — replacement or a free OEM part will be provided
Non-covered:
  • Unauthorized disassembly of the controller
  • Damage caused by unauthorized wiring additions
Charging
Charger
 12 months Covered:
  • Natural failure or cracking — replaceable
Non-covered:
  • Man-made damage
  • Improper use
Display
Display / Instrument
 12 months Covered:
  • Replaceable if a functional failure cannot be restored
Non-covered:
  • Self-modification
  • Man-made damage
Speed Control
Throttle, Multi-function Switch (3-in-1)
 12 months Covered:
  • Functional failures — replacement or a free OEM part will be provided
Non-covered:
  • Self-modification
  • Man-made damage
Lights
Headlight
 6 months Covered:
  • Functional failures — replacement or a free OEM part will be provided
Non-covered:
  • Man-made damage
  • Improper use

Note: Warranty periods are counted from the date of delivery. Normal wear and tear (including brake pads, tire tread wear, and cables) is not covered by warranty. All claims require proof of purchase and photo or video evidence. Your statutory consumer rights are not affected.

Shipping Damage Warranty

If the packaging or the bike arrives damaged, please contact our support team as described below and we will resolve it as quickly as possible.

  1. Report any shipping damage to support@deepowerbike.com within 7 days of delivery. We will prioritize sending replacement parts based on the actual condition.
  2. Provide clear photos and video evidence of the damage, including a visible date/time stamp.
  3. Keep all original packaging and documents until the claim is resolved, in case the carrier or our team requests them for inspection.
  4. Inspect the product upon delivery and note any visible damage on the carrier's delivery receipt.

How to Claim Your Warranty?

  1. Submit your product information to Deepower via the warranty form here
  2. After reviewing your claim, we will respond within 24 hours (holidays and weekends excluded) and provide replacement parts and/or installation and adjustment instructions as needed. Approved replacement parts ship from our local warehouse within 5 business days.

Important Note: Any product returned without prior approval will not be accepted and will be excluded from warranty coverage.

Products purchased from stores or platforms other than our official website

Customers buying from our authorised dealers enjoy identical warranty benefits, yet all warranty procedures must be processed via the dealer. To claim warranty service, kindly reach out to the platform or dealer where you completed your purchase.

For any further questions about the warranty, please contact us via mailto:support@deepowerbike.com